Supervisor – Inflight Services – United Airlines Inc. – Washington, VA

Job details

Job Type

Full Job Description

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The Inflight Services department includes flight attendants and the teams that support them.
Job overview and responsibilities

Responsible for the performance and leadership of 155 flight attendants at United’s largest bases/domiciles. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction.

  • Engage flight attendants to deliver excellent customer service and on-time operational performance
  • Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives
  • Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met
  • Conduct investigations on performance, complaints or other work-related issues
  • Collaborate with Inflight Contract Support in hearings and in writing decisions
  • Set expectations with flight attendant team that are aligned with company policy and union contracts
  • Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division
  • Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United’s customers
  • Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met
  • Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team
  • Coordinates with Inflight safety on all safety investigations that involve flight attendant team
  • Provide local support to flight attendant team for any inflight safety incident
  • Equivalent work experience
  • Experience leading and influencing a team and customer service experience
  • Strong written and oral communication skills
  • Conflict resolution and decision making experience, with the ability to lead
  • Will need to attend Flight Attendant training to earn FAA certification
  • Effective presentation skills, planning and organizational skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Bachelor’s degree
  • Experience in Inflight Service
  • Experience supervising union personnel

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT


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