Supervisor – Airport Operations PT30 – United Airlines Inc. – San Francisco, CA

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

  • Provide leadership and oversight of a work area and front-line employees in an operational environment
  • Serve as a subject matter expert on safety, service and procedures
  • Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accorance with Company guidelines
  • Ensure consistency on operational service and product delivery
  • Engage with front-line employees to review metrics and gain commitment to help achieve goals
  • Support standard work and continuous improvement processes
  • Set expectations with frontline employees and gain their commitment to act in accordance with Company guidelines and union agreements
  • Subject matter expert on safety, service and procedures
  • Monitor the performance of a team and work area, taking action as necessary to ensure daily operational goals are met
  • Asses and delegate the appropriate work assignments to front-line employees
  • Provide front-line employees with regular coaching, feedback and recognition as appropriate
  • Identify issues and engage in structured promble solving to assist front-line employees in accomplishing work
  • Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
  • Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security and service are delivered consistently
  • Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customers
  • Complete all mandatory regulatory and Company required documentation of activities
  • Participate in collateral projects
  • High School Diploma, GED or education equivalent
  • Business acumen/Continuous improvement
  • Customer Focus
  • Conflict resolution
  • Accountability
  • Teamwork
  • Engagement/motivation
  • Safety orientation
  • Planning/multi-tasking
  • Strong written and oral communication skills
  • Conflict resolution and decision making with an ability to lead
  • Proficient in IT systems and common software appropriate to work group
  • Experience leading and influencing a team and customer service experience
  • Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Bachelor’s Degree or relevent job experience will be equaly considered
  • Computer skils including Microsoft Office (Outlook, Word, Excel)
  • Experience working in Airport Operations
  • Experience supervising Union personnel a plus
  • Experience working in Airport Operations

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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