Senior Engineer – Information Technology Systems – United Airlines Inc. – Washington, VA

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There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:
  • Responsible for the design, testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software and systems tools)
  • Provide consultation and direct technical support in life cycle planning, problem management, integration and systems programming
  • Implement releases, upgrades and/or changes into the environment
  • Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration and tuning. Duties may include capacity planning, workload modeling, system maintenance/administration and diagnostics
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
  • Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership
  • Provide technical support, as needed, to the enterprise
  • Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors
  • Collaborating with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation
  • Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
  • Monitor, manage and tune platforms to ensure expected availability and performance levels are achieved
  • Provide on-site and on-call 7x24x365 support
  • Coordinate activities with internal/external technology owners/service providers
  • Plan and implement life cycle management software/hardware systems
  • Stay on top of industry and technology trends
  • Understand technical/business requirements captured from the business units
  • Analyze, design and document platforms/systems to meet enterprise requirements
  • Install, configure, customize, maintain, test and troubleshoot operating systems and other systems software and hardware

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):
  • BS/BA, preferably in Information Technology or Business or equivalent experience, education, or training
  • Availability to work weekends/nights and a 24x7x365 schedule
  • Associate’s degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms; or Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or five years equivalent in depth experience in the above related areas
  • The ideal candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies
  • Thorough understanding of server and desk top based technology, applying network systems related to enterprise view
  • Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
  • Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes and doesn’t misrepresent him/herself for personal gain
  • Collaboration – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by giving to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
  • Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):
  • Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
  • Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately
  • Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer
  • Self-Development – Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive
  • Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or raises any problems that arise

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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