Program Manager (Trans Services) – San Francisco Community Health Center – San Francisco, CA


Job details
Job Type
Full-time

Indeed’s salary guide
  • Not provided by employer
  • $53.4K – $67.6K a year is Indeed’s estimated salary for this role in San Francisco, CA.
 

Full Job Description

Position Summary:

The Program Manager for Trans Services will be solely be responsible for the day-to-day management, coordination and overall oversight of the Trans Services Department of San Francisco Community Health Center. Trans Services encompasses the following contracts: Trans:Thrive, Transform SF, TransAccess as well as additional contracts as needed.

Trans:Thrive/Transform SF offers a community drop-in space, groups/workshops, prevention case management, referrals/linkages, HIV testing and community outreach to improve transgender clients’ health and wellbeing, reduce risk for HIV and substance use, and provide referrals/linkages to resources.

TransAccess offers drop-in primary care, social work support, educational/support groups, medical case management, and care navigation to achieve/maintain viral load suppression and improve quality of life specifically for Trans women of color living with HIV.

The Trans Services Program Manager will also be responsible for supervising and supporting case managers and program staff. The Program Manager for Trans Services will report to the Director of Programs & Community Engagement.

Major Responsibilities:

  • Serve as day-to-day contact person and be responsible for management, coordination and overall oversight of the Trans Services programs.
  • Lead, manage, support and supervise a team of program staff of Trans Services around job performance, well-defined goals and delivery and development and implementation of staff & program work plans, staff morale maintenance, problem solving and any program and staff related issues.
  • Work collaboratively with Associate Director of Health Equity to support review and implement contract goals, program objectives, program budget and design strategies as needed to improve service delivery and ensure deliverables and deadlines are met in a timely fashion through creation, organization, and implementation of project timelines, calendars and schedules.
  • Perform data collection, data entry, maintenance, and timely submission of documents for monthly reports and track client enrollment/activities and contractual program documentation and reporting requirements.
  • Manage, evaluate and hire case managers and ensure that all case management objectives are being met with high quality engagement and are aligned with the program’s overall mission of being a medical service model.
  • Provide caliber case management and advocacy services to clients, engage in follow-up conversations and referrals that are result oriented to additional services as necessary.
  • Provide clinical oversight and support to program staff as it pertains to client care and treatment planning.
  • Be able to assist the team with crisis management when there is a client crisis that arises.
  • Take lead in the day-to-day operations of the Trans: Thrive (a wrap-around drop in service center offering educational workshops and social programs to support transgender clients to improve their health and well-being, reduce risk for HIV and substance abuse, and provide seamless referrals and linkages).
  • Lead, develop, distribute and provide outreach information for the programs & clinic, including but not limited to pamphlets, brochures, ads, website information, and social media posts.
  • Actively participate & engage as a representative of the agency and develop external community partnerships with various trans services that are relevant, strategic, and aligned with mission of the programs & clinic.
  • Develop, discover and attend community events in order to promote coverage options and the mission and services of the organization and clinic.
  • Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
  • Participate in required department, inter-departmental and agency-wide meetings, trainings, and activities, which may include some evening and weekend hours.
  • Perform data collection, data entry, maintenance, and timely submission of documents for monthly reports and track client enrollment/activities and contractual program documentation and reporting requirements.
  • Other duties and responsibilities as assigned

Minimum Qualifications:

  • 3-5 years of work experience in case management, providing counseling, advocacy and education.
  • 1-3 years’ experience managing contracts and staff, implementing programs.
  • Working experience with the Trans & GNC communities.
  • Bachelor’s degree or a combination of experience and education will be considered.
  • Familiarity and knowledge with enrollment and eligibility with public benefits and health insurance programs and in San Francisco or California.
  • Experience and comfort in conducting outreach in various types of settings.
  • Experience in working with multiply-diagnosed patients (HIV, mental health illness & substance abuse).
  • Familiarity with issues and concerns of the LGBT community, sex workers and substance users; immigrants and refugees. Sensitivity to cultural and ethnic concerns as it relates to substance abuse, mental health and HIV
  • Ability to maintain confidentiality and privacy of persons, documents, data, and communications;
  • Ability to handle multiple tasks, work under pressure and to work professionally and ethically within multi-racial and multicultural settings; and appropriately seek out support.
  • Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills, including attention to and respect for detail, accuracy, deadlines and follow up.
  • Intermediate Microsoft Office skills.
  • Flexible schedule with ability to work weekends, evenings, and non-traditional work hours
  • Fully vaccinated against COVID-19 and able to show proof of vaccination.

Preferred Qualifications:

  • Master’s degree in health science or social work or related field.
  • 5+ years of work experience in case management, providing counseling, advocacy and education.
  • Experience with public benefits and health insurance programs in San Francisco or California.
  • Familiarity with resources for TGNC folks available in San Francisco or California.
  • Fluency in English and Spanish.

Location:

San Francisco, CA


Hiring Insights

Job activity

Posted Today

Source

Job Overview
Job Location