Full Job Description
Create a customer friendly environment utilizing exemplary customer service skills; greet patients, obtain all pertinent information from patients and family members; schedule and verify appointments. Supports the practice with a variety of clerical functions to ensure the efficient operation of the Pride Clinic and any ongoing and future grants or other projects. The PSR will coordinate testing and referrals as needed; verify insurance coverage status; obtain prior authorizations including but not limited to medications, radiology, referrals, and procedures; and collect and record payments utilizing automated systems. Assists in creating and maintaining electronic medical records. Responsible for registration, verification of insurances including Medicare and Medicaid, and collection of co-payments. Responsible for setting up patient charts and pre-registration prior to appointment and ensuring charts are complete with necessary documentation and paperwork. Scan and copy pertinent information into patients’ charts
QUALIFICATIONS: Education: HS diploma or equivalent required. Associate degree preferred. Experience: 1-2 years’ experience in a medical office or hospital setting serving the LGBTQ+ community with a general understanding of office procedures, billing, and insurance carriers. Proficient in Microsoft word, excel, outlook. Experience with an electronic Medical Record system; Epic preferred. Other: Bilingual in Spanish preferred. Excellent verbal, written and organizational skills. Must be able to multi task. Experience working with or being part of LGBTQ+ community a plus. Must attend training in Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community before starting patient contact.
Posted 1 day ago