Manager, Data & Telecommunications – Comcast – Everett, WA

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.


Job Summary

Responsible for leading the telecom team and aligning technology strategies for customer facing operations. Analyzes business requirements, develops contact center solutions and ensures voice/data infrastructure availability. Serves as subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget. This job is a people leader role that has direct responsibility for supervision and performance management of staff.


Job Description


Core Responsibilities

  • Drives development of a technology plan to support service strategies for the contact centers.
  • Gathers business requirements, documents functional specifications and develops technical requirements for contact center-focused technology initiatives.
  • Identifies technology solutions and applications that meet business requirements; develops appropriate business cases and performs cost benefit analysis.
  • Develops and maintains cross-functional ties between contact center staff, technical and operational teams and network infrastructure group.
  • Delivers cost savings through negotiation of contracts, application pricing and licensing expenses for hardware/software purchases.
  • Defuses and resolves conflicts and billing errors with telecom/cellular service providers.
  • Maintains a high-competence level staff through training, development and motivation.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.


Skills Highly preferred :

  • Working knowledge of Avaya and SwampFox
  • Previous leadership experience


Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team – make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what’s right for each other, our customers, investors and our communities.


Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor’s Degree


Relevant Work Experience

5-7 Years


Salary:

Pay Range: $104,501.56 – $156,752.34

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Source:

Job Overview
Job Location