Integrated Services Project Manager – The GLIDE Foundation – San Francisco, CA


Job details
Job Type
Full-time

Indeed’s salary guide
  • Not provided by employer
  • $73.6K – $93.2K a year is Indeed’s estimated salary for this role in San Francisco, CA.
 

Full Job Description

The Integrated Services Project Manager provides project management for ongoing and new projects within Glide Programs that are within Glide’s Integrated Services initiative and support the organization’s impact through those initiatives. Responsibilities include project and process tracking and management, creation of project teams, written communications, creation of presentations and reports, scheduling and timeline management, and impact measurement planning, and establishing community partnerships.

The Integrated Services Project Manager must be highly organized, adaptable, and able to prioritize projects and initiatives while working independently in a dynamic social justice organization. Glide Programs provides a work environment that fosters initiative, open communication, mutual respect, and teamwork. This position may occasionally work non-traditional hours (nights, holidays, and weekends).

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.

  • Ownership of pilot projects (or phases of pilot projects) from start to completion, including project logistics, resource determination and allocation, calendaring, developing collaborations, and other administrative requirements.
  • Lead collaboration with key project stakeholders to define and align project objectives, agree on deliverables, and secure resources.
  • Facilitate project meetings with both internal and external stakeholders.
  • Work with Programs leadership to prioritize needs and make recommendations towards a portfolio of projects.
  • Perform needs assessment of internal and external factors that challenge project implementation success and provide critical analysis for recommended solutions that strengthen and/or support the building of infrastructure for ongoing sustainability.
  • Cultivate, assess, and strengthen existing and/or establish new community partnerships to prepare for future mobile services initiatives.
  • Project, calculate, and recommend budgets and other resource allocations for Integrated Services projects.
  • Engage closely with the Programs Teams to provide problem-solving support, maintain momentum, and facilitate decision-making within projects.
  • Collaborate and build working relationships with external community partners to enhance GLIDE’s service growth and delivery.
  • Represent Programs Team at internal workgroup meetings with other relevant GLIDE departments and build and maintain relationships internally, including communicating effectively with people at all levels of the organization.
  • Coordinate activities and determine resources needed to maintain and grow service delivery at Tenderloin Community Resource Hub.
  • Provide recommendations to Programs Leadership related to creation of new systems, process efficiencies, and streamlining operations.
  • Collaborate with Programs Leadership and GLIDE’s Center for Applied Learning and Impact (CALI) to inform measurement plans as part of Integrated Services implementation.

QUALIFICATIONS

  • Highly organized, able to oversee multiple concurrent projects to completion through structured and critical thinking, project and resource tracking, and data analysis.
  • Proven experience achieving project goals while managing scope, time, quality, and risk.
  • Excellent written and verbal communication and strong diplomatic presentation to represent the Programs team and GLIDE positively internally and externally.
  • Must exhibit the ability to extrapolate, synthesize, and present information meaningfully and accurately.
  • Ability to access and summarize data and contribute quality insights and analysis to support decision-making and planning.
  • Ability to develop compelling report and presentations for internal and external stakeholders.
  • Able to consistently produce accurate and professional work-product. Attention to detail is essential.
  • Ability to evaluate, improve and document workflow processes.
  • Ability to prioritize work and multi-task within specific timelines and manage competing deadlines.
  • Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work. Exercise sound judgment in interactions with others. Adhere to professional boundaries and standards. Ability to resolve conflict with patience and tact.
  • Demonstrated diplomacy and tact. Demonstrated capacity to bridge diverse internal and external stakeholder perspectives and needs towards creative solutions.
  • Ability to speak effectively about Program’s work to a range of constituencies including staff, clients, community partners, volunteers, etc.
  • Ability to work effectively independently, as a team member effectively and across cultures. Demonstrates a commitment to staying curious, learning, communicating, and working respectfully with people different from themselves.
  • Must have high analytical skills, be able to see patterns, be a fast thinker and a good decision maker.
  • Ability to establish a set of priorities based on identification of the most critical or outstanding issues, and to multi-task within specific timelines.
  • Ability to understand complex concepts and work across multiple functions and teams.
  • Excellent interpersonal communication and relational skills.
  • Demonstrated ability to work well under pressure and manage stress effectively in a demanding and fast paced multi-cultural environment.
  • Commitment to the mission, values, and philosophy of GLIDE.

EDUCATION and/or EXPERIENCE

  • Bachelor’s degree, or equivalent experience of 5+ years working in the area of project management, program administration, or an equivalent of education and experience. Experience supporting pilot programming a plus.
  • Experience working in a non-profit environment or community-based social service agency with people in relationship with homelessness and poverty and the problems that often come alongside these experiences.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Project Management Professional (PMP) Certification a plus.

COMMUNICATION SKILLS

  • Exceptional communication skills are essential. Speaks and writes clearly, effectively, and diplomatically to different levels of staff from various cultural and ethnic groups.
  • Proficiency in grammar, spelling, and writing. Must be able to write clearly and concisely. Strong editing and proofreading skills desired.
  • Strong proficiency in the use of PowerPoint to develop presentations for internal and external use.

QUANTITATIVE SKILLS:

  • Ability to interpret and analyze statistical data and other data found in reports.

COMPUTER SKILLS:

  • Strong computer proficiency in internet research and MS Office Suite (e.g. Word, Excel, PowerPoint, SharePoint, and Outlook).
  • Experience with project management software (e.g. Asana, Trello, etc.)
  • Experience with Adobe Acrobat Professional.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Vision corrected in a normal range.
  • Hearing corrected in a normal range. Ability to communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking.
  • Able to use equipment typically found in an office environment. Uses standard office equipment and inputs and retrieves information from a computer. Uses computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. Stationed at computer keyboard at least 50% of working time.
  • As this position requires periods of sitting and repetitive use of a telephone, computer, and other office equipment, this person must take frequent short breaks and integrate stretching into her/his daily duties to avoid musculoskeletal disorders.
  • Activities that occur frequently are sitting, standing, walking, and handling. Activities that occur infrequently are bending, crouching, kneeling, twisting, reaching straight above and below shoulder level, carrying, and lifting up to 25 pounds.
  • Ability to sit for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day. Ability to move quickly to address emergency or potentially dangerous situations. Ability to move about the building and the organization as needed.
  • Ability to move about the buildings. Ability to use public and/or private modes of transportation. Duties are office-based, but travel to offsite venues is required.

WORK ENVIRONMENT

The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Fast-paced, with frequent interruptions, demanding, social services office environment.
  • Noise level is moderate to noisy and lighting is conducive to completion of work.
  • The employee may be exposed to airborne pathogens.
  • GLIDE’s buildings are located in the Tenderloin. Due to our surroundings, it is important to always be aware of what’s going on around you while walking around the neighborhood. GLIDE maintains an “open door” policy to the community and its clients, who frequently enter and leave the building.

GLIDE is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At GLIDE, all employment is decided on the basis of qualifications, merit, and business need. We are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently-abled people, and LGBT persons are strongly encouraged to apply.

Please send your resume for immediate consideration. Help us get to know you by including a note about yourself, plus any additional info that might be relevant!


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