Health Systems Navigator (General) – The GLIDE Foundation – San Francisco, CA

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Indeed’s salary guide
  • Not provided by employer
  • $59.9K – $75.9K a year is Indeed’s estimated salary for this role in San Francisco, CA.

Full Job Description

The Harm Reduction Health Systems Navigator (HSN) coordinates and facilitates access to primary medical care, behavioral health care, HIV/HCV/STI treatment, medication-assisted treatment, and other support services for clients referred to GLIDE’s Harm Reduction Program. This position is responsible for conducting outreach, support groups, providing HIV/HCV/STI testing, case management, navigation services, and supportive counseling to participants and persons newly diagnosed with HIV/HCV and/or those who have fallen out of care for HIV/HCV.

The HSN should understand how trauma and social determinants of health may impact client and community engagement and wellness. The HSN must be able to work independently and show excellent judgment related to client issues and needs, while also working in conjunction with the Harm Reduction Program Team to advance successful engagement with new clients and support client retention and treatment adherence. The job involves direct client contact with diverse, high-risk individuals with complex needs and many of whom are active substance users. This job also involves substantial community outreach including street and neighborhood outreach where potential and/or current clients may spend time and/or live. Regular and predictable attendance is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.

  • Provide HIV, HCV, and STI risk reduction counseling, risk assessment and disclosure sessions to persons seeking confidential HIV/HCV/STI testing.
  • Build rapport, provide supportive counseling, and discuss/address barriers preventing client linkages to primary medical care and HIV/HCV-specific care.
  • STI Testing: collect appropriate samples, submit accurate and timely lab requisitions to our partner laboratory, and record test results for counselors. Complete CTL client records.
  • HIV/HCV Testing: collect appropriate samples, run rapid HIV/HCV tests, external controls, and record test results for counselors. Complete CTL client records.
  • Conduct HIV/HCV treatment readiness assessment with eligible clients and provide treatment education and supportive counseling to at-risk individuals who have not tested for HIV/HCV or to HIV/HCV-positive individuals that are out of care.
  • Connect clients expressing readiness to medication-assisted treatment and provide follow-up to assist with treatment adherence.
  • Empower and educate clients to make informed decisions regarding their utilization of relevant services.
  • Provide support such as escorting clients to appointments and accessing linkages to other relevant services.
  • Conduct case finding outings such as home visits, shelter visits, cell phone check-ins, etc.
  • Serve as contact person for linkage-to-care referrals of clients testing HIV/HCV/STI-positive. Provide referrals to clients as needed and maintain referral information.
  • Maintain a relationship with all clients after linkage to care through periodic follow-up defined by patient needs. Provide follow-up for clients not returning to receive services.
  • Conduct street and community outreach in settings where clients gather and/or live.
  • Document and maintain client records for services provided in accordance with all state and federal privacy laws. Submit monthly activity reports and data.
  • Attend HCV Prevention, Testing, and Linkage and/or HIV Care Coordination meetings to help ensure coordinated efforts with stakeholders around the city.
  • Establish and maintain effective working relationships with community partners including, but not limited to, SFDPH, other Community Based Organizations, community clinics and health centers, and other social services non-profits that provide services to our client population.
  • Participate in other staff meetings and in-service trainings.
  • Adhere to professional boundaries and standards. Understands and follows basic ethics, values and principles of case management regulatory practices. Adhere to all laws and requirements regarding HIPAA, confidentiality, child/adult protective services, contractual agreements, etc.
  • Enter client progress notes and documentation of services provided in relevant databases.
  • Assist with preparing outreach materials.
  • Assist with Special Events to promote testing, linkages to care, health and wellness, prevention education, etc., (includes Dore Alley and Folsom Street Fair).
  • Present on harm reduction public health practices in various formats including group education and organizational presentations and trainings.
  • Assist with other Harm Reduction Programs activities, including syringe access services (SAS) and other provision of safe using supplies.


  • None.


  • Knowledge of motivational interviewing techniques and methods, principles of counseling and health education, basic social needs, problems, attitudes and behavioral patterns, basic principles of health promotion, disease prevention, and preventive health care.
  • Demonstrates an understanding of Harm Reduction as a model of public health as social justice and demonstrates the implementation of Harm Reduction values and approaches in their interactions with both clients and partners.
  • Ability to plan and implement outreach objectives and activities, collect data and prepare reports.
  • Ability to establish and maintain effective working relationships with those encountered during outreach work, in other GLIDE programs, outside agencies, and with the general public.
  • Demonstrated ability to work collaboratively and supportively as part of a large, integrated team.
  • Demonstrated ability to work independently and show appropriate decision-making while working to meet the demands and needs of a client-centered environment.
  • Ability to maintain an objective attitude and to exercise sound judgment in the application of services.
  • Understands and accept differences in attitudes toward health problems.
  • Ability to work professionally and ethically, including ability to maintain confidentiality and privacy of persons, documents, data, and communications.
  • Highly proactive style of work and demonstrated ability to stay centered and prioritize important tasks in a potentially fast-paced, dynamic work environment.
  • Ability to be flexible and adaptable to changes.
  • Excellent attention to detail.
  • Demonstrates Cultural Humility. Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves.
  • Commitment to the mission, values and philosophy of GLIDE.


  • Bachelor’s degree in social work or similar field and/or equivalent work experience providing HIV/HCV/STI prevention and/or treatment to similar populations or equivalent combination of education and experience.
  • Familiarity with the social determinant of health and how they impact people experiencing homelessness and other marginalized populations.
  • Experience with venue- based testing, e.g., Mobile Testing, SROs, Health Fairs, Special Events, etc. Candidates must be very comfortable working in “street-based” outreach situations.
  • Experience supporting a caseload of clients living with HIV/HCV to navigate and maintain their individual treatment plans as well as addressing other concurrent health and social barriers to safety and wellness.
  • Experience working with drug users providing harm reduction interventions.
  • Experience working with people experiencing homelessness.
  • Experience working with people who are diverse in sexual identity and orientation, gender identity and expression, ethnicity, race, living with HCV/HIV and other perceived differences.
  • Experience coordinating, implementing and evaluating outreach services, and supervising volunteers.


  • CA Rapid HIV/HCV Testing and/or Harm Reduction certification strongly preferred.
  • Certified Phlebotomist preferred.


  • Exceptionally strong verbal communication skills, including the ability to build rapport and develop trusting relationships with diverse populations to facilitate sharing of personal health data and other confidential information pertinent to treatment and navigation.
  • Strong writing abilities, including the ability to accurately document client progress notes in service of navigation treatment plans and coordinating care.
  • Ability to communicate effectively with target groups, particularly people using drugs and/or experiencing homelessness.


  • Proficiency and accuracy in math required for reporting data collected.


  • Competent in the use of a computer, specifically MS Office suite, including Excel.
  • Familiarity with customized databases helpful.


The physical demands described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Vision corrected in normal range.
  • Hearing corrected in normal range. Ability to communicate effectively in a manner which can be understood by those with whom the person is speaking.
  • Is able to perform the physical demands of the job. Requires employee to work: inside, outside, in confined areas, on uneven ground, alone, with others, around others, and have contact with the public.
  • Ability to use public and/or private modes of transportation and to move about GLIDE, the Tenderloin and SOMA neighborhoods as needed. Ability to move quickly to address emergency or potentially dangerous situations.
  • Activities that occur frequently are: sitting, standing, walking, and handling. Activities that occur occasionally are: climbing staircases, using fine manipulation to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Activities that occur infrequently are: bending, squatting, twisting, reaching straight, above and below shoulder level, carrying and lifting up to 30 pounds.


The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Fast paced, demanding, social services office environment. GLIDE’s buildings are located in the Tenderloin. Due to our surroundings, it is important to always be aware of what’s going on around you while walking around the neighborhood.
  • Noise level is moderate to noisy and lighting is conducive to completion of work.
  • Outreach will be around the Tenderloin and SOMA neighborhoods. Street -based work, often at night or in early morning. Other locations include, but are not limited to: bars, massage parlors, private parties, and clubs.
  • Employee may be exposed to: dust, dirt, fumes, noise, tobacco smoke, heat, cold, wetness, humidity and marked changes in temperature. Employee may be exposed to air borne and blood borne pathogens.
  • GLIDE maintains an “open door” policy to the community and its clients, who frequently enter and leave the building.

GLIDE is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At GLIDE, all employment is decided on the basis of qualifications, merit, and business need. We are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently-abled people and LGBT persons are strongly encouraged to apply.

Please send your resume for immediate consideration. Help us get to know you by including a note about yourself, plus any additional info that might be relevant!

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