Disaster Recovery Advisor – Fiserv – Coral Springs, FL

What does a Disaster Recovery Advisor do?

EBC Advisor – Disaster Recovery: Team member will be part of the Enterprise Business Continuity & Disaster Recovery (EBC&DR) group reporting to the Head of Disaster Recovery. The EBC&DR Advisor will assist in the development, implementation, testing, education and maintenance of the Fiserv Disaster Recovery program to ensure technology recovery in the event of an emergency or disaster. Will maintain standards and ensure that all plans are documented and meet those standards. The individual will work in conjunction with technology contacts to ensure a high level of awareness across the company as well as the appropriate preparedness during the event of a disaster. Implement firm-wide Enterprise Business Continuity & Disaster Recovery Policies and Standards and provide guidance to all lines of business to ensure they are in compliance.

As a Disaster Recovery Advisor you will:

  • Develops and implements controls and/or solutions to complex business problems to ensure risks and exposures are properly mitigated.

  • Leads the execution of Data Center Disaster Recovery exercises.

  • Evaluates Business Unit infrastructure and system requirements in terms of corporate compliance. Proactively identifies and reports concerns or improvements impacting Disaster Recovery processes.

  • Mandate that the assessments and plans are adhering to Enterprise Business Continuity Policies and Standards and are updated on an annual basis.

  • Work in close partnership with the Joint Security Operation Center (JSOC) to identify issues or events that can impact facilities and/or assets. Respond and assist in mitigating all incidents that affect Fiserv’s interests.

  • Participate in all audit & regulatory reviews that include EBC&DR.

  • Act as a subject matter expert of Disaster Recovery concepts, methodology and best practices.

  • Assist technology teams with development and maintenance of Disaster Recovery plans including annual testing of those plans.

  • Develops and implements improvements and efficiency in Disaster Recovery program.

  • Maintain documentation and records as it relates to the EBC&DR program including recovery plans, test plans, maintenance and testing schedules, standards, vital records, critical applications and framework.

  • Assist in creating awareness throughout the company in order to elevate the EBC&DR program.

  • Exhibit professional behavior and promote positive working relationships (ongoing).


Basic qualifications for consideration

  • 5+ years of related experience in an analytical and/or technical position.

  • Bachelor’s Degree or equivalent work experience with industry recognized Professional Certification (preferred).

  • Be classified as a subject matter expert of Disaster Recovery concepts and methodology, along with payments industry best practices.

  • Experience leading large scale incidents

  • A mind for process, a passion for data, and a willingness to take on tough challenges

  • Possess an understanding of the Disaster Recovery planning cycle including analysis, design, implementation, validation, testing, problem resolution

  • Possess knowledge of all technologies relevant to responsibilities

  • Ability to work collaboratively with a broad range of constituencies, including senior executives.

  • Strong analytical framework and advanced Microsoft Office (Excel, Outlook, Word, Access, and PowerPoint) skills required

  • Experience with leading and implementing projects.

  • Strong attention to details.

  • Strong project management skills/capabilities and ability to multi-task, prioritize, and maintain detailed project plans and documentation.

  • Long-range thinking, planning, and development of plans against a defined strategy, paired with a track record of strong tactical execution.

  • Be available during off duty hours and willingness to travel to Fiserv facilities as needed

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (People of Color/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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