Director, Student Services – University of Utah – Salt Lake City, UT

Job details
Job Type

Pulled from the full job description

Health insurance
Parental leave
Retirement plan

Full Job Description

Open Date
Requisition Number
Job Title
Director, Student Services
Working Title
Dream Center Director
Job Grade
Patient Sensitive Job Code?
Standard Hours per Week
Full Time or Part Time?
Full Time
Work Schedule Summary
Monday – Friday 8:00 am – 5:00 pm

May be asked to work some nights and weekend hours
VP Area
02204 – Dream Center
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
Salary commensurate with experience
Close Date
Open Until Filled
Job Summary
Equity Diversity and Inclusion is searching for a knowledgeable thought leader to serve as director of the Dream Center. This person will report to the Assistant Vice President for Equity Diversity and Inclusion and will have an active role in oversight of the University of Utah’s strategies to support the holistic structure, vision, and programming dedicated to supporting the undocumented, DACAmented, Temporary Protected Status (TPS), and newly arrived populations. As the flagship institution, this position will lead and share best practices in policy, services, and resources through cross-institutional collaboration with all 16 USHE institutions. The person selected for this role must be ready to lead the center at a local, state, and national level. This position will work collectively with Utah State of Higher Education, Utah Dreamers Coalition, and Utah DACA advocates to build statewide educational equity access for immigrant student excellence. This individual must be invigorated to lead and cultivate policies and practices that address undergraduate, graduate, and professional success for these populations.

The Director will have a national pulse on advancing the understanding of the needs of undocumented, DACAmented, Temporary Protected Status (TPS), and newly arrived students and will have responsibilities in the areas of national leadership, educational programming, student leadership development, organizational and fiscal management, and student organization advising/development.

About the University of Utah

The University of Utah is located at the foot of the beautiful Wasatch Mountains and offers a rich benefits package including health benefits, generous retirement contributions of 14.2%, tuition reduction for employees and families, paid parental leave and more. Please visit our Benefits website for more information:

Essential Functions
  • Directs the development and implementation of indicators that are comprehensive, appropriate, and consistent with the University of Utah’s goals and objectives through enhancement of the exceptional student experience
  • Interprets, implements, and provides training to University of Utah faculty and staff on supports, resources, and local, state, and federal laws and regulations pertaining to undocumented students and residency.
  • Supports University Advancement in grant applications and fundraising efforts.
  • Leads and shares best practices in policy, services, and resources through cross-institutional collaboration with all 16 USHE institutions.
  • Demonstrates multicultural competency in working with diverse student populations, particularly in relation to the undocumented and immigrant experience.
  • Works collaboratively with campus stakeholders to address the needs, experiences, and concerns of undocumented students in higher education.
  • Exemplifies knowledge of the services and resources available to undocumented students and demonstrates experience developing partnerships and cultivating collaborative working relationships with internal and external constituencies including local, state, and national organizations focused on serving undocumented and immigrant groups.
  • Expresses ability to collaborate and communicate effectively with individuals with a wide variety of backgrounds and life experiences including race/ethnicity, sexuality, culture, language, socioeconomic status, religion, ability, gender, and other social identities.
  • Demonstrates skill and experience in counseling and crisis intervention particularly with undocumented and immigrant student populations
  • Works collaboratively with college faculty and staff, surrounding school districts, and community partners to provide appropriate services for undocumented students.
  • Demonstrates ability to successfully address and mediate conflicts across the on and off campus community
  • Knowledge of college student development related to undocumented students or elaborates directly upon community involvement relaying impacts and outcomes
  • Provides strategic direction by setting short and long-term goals, estimating budgetary requirements for staff, space, and equipment planning, and implementing special projects and policies.
  • Ensures competency of management/supervisory staff through the development and/or presentation of educational programs and through on-going staff performance evaluation.
  • Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
  • Work collaboratively to address immigrant student populations in Equity Diversity and Inclusion: Black Cultural Center (BCC), Dream Center (DC), Center for Equity and Student Belonging (CESB), and Lesbian, Gay, Bi-Sexual, Transgender Resource Center (LGBT RC) staff
  • Lead and collaborate in development of Dream U.S scholars’ program with Programming Manager
  • In collaboration with Programming Manager assist with researching, developing, and maintaining programmatic relevance related to trends and shifts in student demographics; gathers data, maintains databases, and prepares reports related to undocumented students
  • Markets and promotes existing programs and services to internal and external customers.
  • Participate in Equity, Diversity, and Inclusion Director meetings, activities, training and development programs and professional development activities.
  • Assist with creating and overseeing content development for informational brochures, bi-weekly newsletter, social media posts, website, press releases, posters/fliers, and other marketing materials.
  • Perform other related duties as assigned.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Problem Solving
This position provides independent coordination and decision making for all activities of a specified program. The program outcome often impacts the University as a whole. Acts as a liaison between internal and external constituencies involved in program activities. Problems arising from these coordination efforts will be addressed by the incumbent who will refer to the manager for issues outside of program policy and procedure guidelines.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor’s degree in Business Administration or related area, or equivalency (1 year of college education is equivalent to 2 years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required.

Experience working with undocumented, DACAmented, Temporary Protected Status (TPS), and newly arrived individuals

Knowledge of state and federal laws impacting undocumented, DACAmented, Temporary Protected Status (TPS), and newly arrived individuals

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Doctorate degree with previous leadership experience, or Master’s degree with five years’ experience leading a student center at a higher education institution is preferred.
Benefited Staff
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34
part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

To inquire about this posting, email:
or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior
service, may elect to enroll in
if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from
are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Hiring Insights

Job activity

Posted 1 day ago


Job Location