Childcare Eligibility Specialist – GLIDE – San Francisco, CA

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Indeed’s salary guide
  • Not provided by employer
  • $40.9K – $51.9K a year is Indeed’s estimated salary for this role in San Francisco, CA.

Full Job Description

The Eligibility Specialist for GLIDE’s Childcare Program meets with both potential enrollees and enrolled families to determine/maintain eligibility for FYCC’s programs and subsidized contractual services. This person assesses the needs and strengths, and as a team member, helps to set goals that aim to stabilize the family units’ movement towards self-sufficiency. This person directs families to resources by coordinating with, referring to and following up with other GLIDE programs and community-based resources (families may receive assistance related to housing, finance, job skills training, physical and mental health and parenting skills, etc). This person will assist with facilitation of groups and workshops offered at FYCC to clients. This person must be willing to periodically work non-traditional hours (early evenings, holidays and weekends). Regular and predictable attendance is required.

include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.

  • Enroll, oversee and update (annually or as required) all client eligibility files in conjunction with subsidized funding sources.
  • Prepare eligibility updates ensuring clients continue to be eligibility for services and present in case management meetings as requested.
  • Establish and promote productive relationships with families in keeping with the program’s goals, including providing (spoken & written) translation.
  • Meet with families in the office or field to provide services that assist them in meeting goals that may affect their eligibility and to monitor progress. Assist families in identifying and addressing issues/obstacles that hinder attainment and maintenance of agreed upon goals.
  • Co-facilitate resourced in/out therapeutic interventions with children/families referred for case management through our approved eligibility process.
  • Learn how to be and provide effective advocate and liaison for children/families and staff when working with others, i.e., teachers, counselors, employment specialists, CPS workers, etc.
  • Maintain and regularly update community resource wall and binders.
  • Provide families with information and referrals relevant to their service plan and goals.
  • Conduct intensive outreach to engage families of children in our programs who may be reluctant to seek services.
  • Learn to create and implement projects/activities and regular events designed to increase visibility of programs and participation in Family Resource Center services.
  • Assist in building and co-facilitate quarterly parent advisory committee. Co-facilitate with other Family Resource Center workers and supervisors weekly/monthly parent support groups and/or meetings, workshops and events. Facilitate monthly Childcare Parent Workshop meetings on relevant life skills.
  • Maintain regular attendance at specific community meetings as required by funders as well maintain funder informational on-site binders.
  • Assist families on Waitlist with pre-enrollment appointments and eligibility documentation.
  • Complete enrollment data entry into databases per funder and program requirements.
  • Meet deadlines and timelines in strict compliance with contracts including documentation, services provided, interventions, special reports, etc.
  • Initiate and maintain accurate, thorough, and current case files and database records on all assigned children and families. Close files and conduct follow-up as prescribed. Ensure confidentiality of all families’ and case file information.
  • Keep the Site Supervisor abreast of all concerns, needs, problems, etc.
  • Adhere to multiple contract compliance, i.e. Participate in quarterly audits of family eligibility files with Site Supervisor and auditors annually as needed.
  • Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, attending and actively participating in staff and individual meetings and training. Attend off-site meetings particularly relevant to families’ needs and/or for agency representation.
  • Meet professional obligations also through the following: not inquiring about difficulties before having first built a foundation of competence, connection, and hope. Actively eliciting families’ wisdom that could contribute to resolving difficulties in their lives; not using objectifying language in any discussions without considering how families might experience it or how it might shape our thinking about families; actively thinking about the ways in which our own assumptions about race, gender, class, and sexual orientation affect our interactions with all families; and routinely soliciting families’ feedback about their preferences for the direction of our work together and the effects of our actions on them.


  • Childcare Teaching staff, per licensing `Designation of Responsibility’ in absence of the Childcare Site Supervisor and/or Lead Teachers.


  • Honing your knowledge of principles and techniques of interviewing needs assessment, intervention strategies, and counseling. Good assessment and problem-solving skills with children and families. Ability to combine and evaluate data from different sources to create appropriate care plans.
  • Demonstrated knowledge of principles and techniques of co-assessment, support strategies, counseling, and harm reduction practice, including how they relate to work with families, children, and youth.
  • Strong organization and planning abilities with good follow-through. Ability to prioritize work and the ability to multi-task within specific timelines. Works well under pressure in a demanding and fast-paced multi-cultural environment with good humor and tact.
  • Excellent record-keeping abilities. Strong attention to detail, particularly in the area of documentation in case files and updating databases.
  • Is a Team Member. Is responsible for own involvement as a contributing member involving group decision making and the development of a positive, cooperative building environment.
  • Adheres to professional boundaries and standards. Understands and follows basic ethics, values, and principles of case management practice, including those mentioned above.
  • Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work. Exercises sound judgment in interactions with others.
  • Works well under pressure and manages stress effectively in a demanding and fast-paced environment.
  • Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating, and working respectfully with people different from themselves.
  • Commitment to the mission, values, and philosophy of GLIDE.


  • Bachelor’s degree in psychology, social work, or other health and human services OR 2+ years of sufficient relevant work and/or life experience.
  • Experience working with children, youth, and families.
  • Experience developing and leading workshops and activities for families/adults.
  • General knowledge of current local, state, and national resources, services, and benefits programs, including services and programs for children, youth, teens, and their families desired.
  • Possess an understanding of the client’s community and a basic understanding of bio-psycho-social-spiritual and economic issues that might impact children, youth, teens, and their families desired.
  • Experience working in a community-based social service agency with people in relationship with homelessness and poverty and the problems that often come alongside these experiences.


  • Dept. of Justice Fingerprint clearance.
  • CPR and First Aid Trainings helpful.


  • Must pass tuberculosis screening.
  • Must show proof of pertussis, influenza, and measles immunizations.


  • Spanish language skills are strongly desired.
  • Excellent verbal communication skills are required to interact with staff, parents/guardians, program participants, volunteers, and interns in a professional, courteous and sensitive manner.
  • Proficiency in grammar, spelling, and writing. Must be able to write clearly and concisely.
  • Strong presentation skills needed to provide information regarding FYCC in individual and group settings.


  • Proficiency and accuracy in math required.


  • Strong computer proficiency with MS Office suite (Word, Excel, and Outlook).
  • Prefer general knowledge and experience with database software (e.g., Social Solutions).


The physical demands described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Vision corrected in normal range.
  • Hearing corrected in normal range. Ability to communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking.
  • Ability to access, input, and retrieve information from a computer. Ability to use a computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. Stationed at computer keyboard 50% of working time. As this position requires periods of sitting and repetitive use of a telephone, computer, and other office equipment, this person must take short breaks and integrate stretching into her/his daily duties to avoid musculoskeletal disorders.
  • Activities that occur frequently are sitting, standing, walking, and handling. Activities that occur infrequently are: bending, squatting, kneeling, twisting, reaching straight, above, and below shoulder level, carrying, and lifting up to 25 pounds.
  • Ability to move about the organization as needed. Ability to move quickly to address emergency or potentially dangerous situations. The Eligibility Specialist is required to accompany program participants to off-site locations and to participate in indoor and outdoor activities and field trips.


The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Fast-paced, crowded childcare and youth center with inside and outside play areas. Work environment is typically busy with multiple interruptions throughout the day.
  • Noise level can become loud, chaotic, and distracting depending on situations that arise. Lighting is conducive to completion of work.
  • The employee may be exposed to air borne pathogens.
  • GLIDE’s buildings are located in the Tenderloin neighborhood. Due to our surroundings, extra caution must be taken when going to and from our buildings.
  • GLIDE maintains an “open door” policy to the community and its clients, who frequently enter and leave the building.

GLIDE is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At GLIDE, all employment is decided on the basis of qualifications, merit, and business need. We are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply.

Please send your resume for immediate consideration. Help us get to know you by including a note about yourself, plus any additional info that might be relevant!

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