Case Manager – University of Wisconsin–Milwaukee – Milwaukee, WI

Job details

Job Type
Full-time

Full Job Description

Position Type Non-Teaching Academic Staff Appointment Type Fixed Term/Project, Non-Teaching FLSA Status Exempt Percent 100% Posting Type Staff Introduction (Description of School/College/Dept/Program)
As the most diverse institution in the University of Wisconsin System, we’re a learning destination for nearly 26,000 students. First-generation college students arrive here straight from high school or years later – after starting families, changing careers, or serving in the military. We make learning accessible at every age, stage of life, and location. At UWM, we share motivation to learn and to excel. We value unique perspectives and possess talent and desire to nurture ideas that make global impact. The comforts and connections of a major metropolitan city meet the resources and expertise of a world-class research institution at UW-Milwaukee.

Founded over 60 years ago in the belief that Milwaukee would need a great public university to become a great city, UWM has a dual research and access mission aimed at serving the diverse needs of Wisconsin’s largest metropolitan area by furthering opportunities at all levels for students who may be financially or educationally disadvantaged. More than one-third of its students are the first in their families to attend college, and 30 percent are students of color. In all, the university educates more than 27,000 students on its three campuses. It is the largest educator of veterans in Wisconsin, with more than 1,000 enrolled each year under the federal G.I. bill. The Princeton Review named UWM a 2018 Best Midwestern university based on overall academic excellence and student reviews. The UWM is committed to the full inclusion of LGBT+ campus constituents. In 2018, Campus Pride Index named UWM as one of the Best of the Best Top 30 LGBTQ-friendly postsecondary institutions in the United States. UWM was the first university in the nation to implement an inclusive housing policy.

The Dean of Students Office within the Division of Student Affairs supports students’ success and well-being. The Dean of Students Office leads several functions including student support and crisis response, campus behavior intervention and support teams, student emergency grants, tuition appeals, student grievances and complaints, academic and non-academic misconduct disciplinary processes, Clery compliance, student government advising, UWM Food Center & Pantry oversight, and so on. The Dean of Students Office works collaboratively with campus and community partners to promote a healthy, safe, and inclusive learning community.

Job Summary

The Case Manger reports to the Associate Dean of Students. This position meets with students in distress to coordinate resources and interventions. This position also creates and implements action plans as a part of the Student Support Team and works collaboratively with students, families, guardians, employees, and community partners to support students’ well-being. Additionally, this person develops and implements policies, procedures, trainings, and programs that support students’ well-being. This position may also assume other duties within the Dean of Students Office.

The Case Manager must be able to work both collaboratively and with a high level of discretion in a fast-paced environment to help resolve complex, sensitive matters that often involve multiple departments and have a potentially significant impact on students’ wellness, finances, and enrollment. This position requires the use of student-centered, asset-based approaches, sound judgment, ethical leadership, complex reasoning, strong interpersonal skills, prioritization, initiative, and deep understanding of issues related to poverty, mental health, equity, and inclusion.

Minimum Qualifications

Minimum Qualifications:
  • Bachelor’s degree in education, counseling, psychology, social work, or a related field.
  • Minimum of two (2) years of full-time experience in student affairs, advising, student advocacy, human services, social work, counseling, psychology, or a related area [two (2) years working in a graduate assistantship in one of the aforementioned areas equals one (1) year of full-time experience].
  • Minimum of one (1) year of experience in case management, crisis intervention, behavior intervention or case management support team, and/or working with multiple units/agencies to provide coordinated services.
  • Strong interpersonal and communication skills with attention to detail as evidenced by the application documents.

Preferred Qualifications

Preferred Qualifications:
  • Master’s degree in higher education, counseling, psychology, social work, human services, or related field.
  • Minimum of two (2) years of full-time experience in higher education with direct experience working in case management, residence life, financial aid, advising, social work, counseling, student advocacy, or related area.
  • Minimum of one (1) year of experience successfully managing a large and diverse caseload and/or serving on a behavior intervention or case management support team with emerging adults.
  • Demonstrated ability to effectively work with a variety of units/agencies to provide coordinated services.
  • Evidence of experience using person/student-centered, asset-based approaches to addressing complex personal challenges.
  • Demonstrated understanding of issues, theories, and practices relate to poverty, mental health, equity, and inclusion.
  • Demonstrated ability to work with a high level of discretion with complex reasoning, sound judgment, and ethical leadership.
  • Demonstrated ability to lead others, take initiative, prioritize, and successfully manage competing demands in a fast-paced environment.

Application Instructions

This is a full-time fixed-term terminal academic staff (2-year) appointment.

Completed application materials must include a letter of application addressing educational and professional level work experience and knowledge as it relates to all required and preferred qualifications as listed above; A professional resume; and A document listing the names and contact information for three professional references.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether he/she meets any of the qualifications, he/she will be evaluated as not meeting such qualifications.

All application materials will be further evaluated as evidence of excellent written communication skills. Candidates selected for hire will be required to submit official college transcripts.

Application Deadline 11/20/2021

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