Account Executive – Cargo Sales – United Airlines Inc. – San Francisco, CA

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Using the cargo capacity of United’s route network, United Cargo propels the global economy by quickly transporting their customers’ shipments to and from virtually every major market in the world.

Job overview and responsibilities

The Cargo Sales Account Executive is responsible for outside sales, account management and development to drive revenue growth and ensure customer satisfaction. This role will be responsible for introducing cargo product in the market, maintaining sales and high standard of service to customers.

  • Develop customer relationships into long-term business relationships
  • Proactively solicits cargo business from existing and prospective accounts to achieve and exceed revenue goals
    • Makes frequent in-person sales calls and follow the Diamond model (relationship on different level and with different departments)
    • Responsible for mid-term, long-term and export selling, consignee sales and import sales
    • Creates and maintains account profiles in United systems
    • Creates awareness of all UA products and services in the area to magnify market influence and generate future sales
  • Builds and maintains all-around industry knowledge including freight forwarding, airlines and commercial sector
  • Stays current on competitive landscape, studies market conditions to pinpoint new breaks, prospects and/or possible threats
  • Stay current on competitive landscape and ensures leadership role for United Cargo in the industry
  • Provides total and efficient service to accounts
  • Takes ownership of account management and relationship management for assigned portfolio
  • Maintains creative business development approach ensuring balanced advocacy for business and customer needs
  • Maximizes cargo revenues by developing account business plans and forecasting
  • Facilitates Quarterly Business Reviews (QBR) as appropriate
  • Computer literate ensures accurate and compliant record keeping in designated systems. (i.e. Utilizes for documentation and to uncover sales opportunities)
  • Promotes emerging technology such as eUsage
  • Responsible for rate negotiations and implementation including ad-hoc capability
  • Actively manages customer allotments
  • Supports network optimization tools and processes
  • Partners with Freight Accounting for rate/billing oversight
  • Managing a diverse range of customers who pose a high volume of needs/demands with diplomacy
  • Maintains enthusiastic, solution-oriented outlook
  • Takes a pro-active approach to problem solving working closely with customers and/or colleagues to offer solutions, recommend changes or modifications
  • Bachelor’s degree or 4 years of relevant work experience
  • 2+ years sales experience with direct customer contact
  • Excellent written and verbal communication skills
  • Good reading comprehension skills. Communicates accurate information and ideas via a wide range of media/mediums to various audiences
  • Self-starter, deal maker, tenacious and solutions oriented
  • Knowledge of the competitive landscape
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Master’s degree

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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Posted 2 days ago


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