Outreach Team Manager – City & County of San Francisco – San Francisco, CA

City & County of San Francisco


We Value Equal Employment Opportunity!

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.

What You’ll Be Doing

Under administrative direction, this position manages HSH homeless outreach activities, a key component of the department’s response to street homelessness. The Outreach Manager supervises, trains, and evaluates HSH’s outreach staff to support a positive team environment. This position is part of HSH’s Leadership team and works closely with Directors and Managers to implement HSH’s strategic framework. The Outreach Manager will oversee the day-to-day operations of the Homeless Outreach Team (HOT) and the Encampment Response Team, including clinical and case management services. The Outreach Manager shall work with other City departments involved in outreach, and agencies and programs that provide referrals and/or services to plan, coordinate outreach and ONE System Coordinated Entry intake, track program progress and manage capacity control of the teams. The Outreach Manager will provide the key point of coordination with the Manager of Shelters and Navigation Centers. The Manager will have significant and comprehensive oversight that includes fiscal monitoring, program compliance, and assisting and supporting subcontractors and city partners.

The position includes the following responsibilities:

  • Manages day-to-day operations of HSH’s Outreach Services including supervising a team of Clinical and Program Supervisors.
  • Manage coordinated outreach work across the city in collaboration with multiple city departments and agencies.
  • Manages the HSH implementation of all Outreach activities and provides oversight of ongoing Homelessness Response activities including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support the initiative.
  • Coordinates with HUD, State of California, and other funders to meet requirements, including preparation of reports and attendance at mandatory meetings.
  • Provides direct oversight of Outreach services and contracts within HSH;
  • Supports collaboration and information sharing between DPH, HSH, HSA, SFPD, DPW, and other departments, and the agencies or community groups with which they work;
  • Develops and monitors Memoranda of Understanding (MOU) and contracts;
  • Coordinates budget preparation; prepares reports, memoranda, and correspondence; and maintains statistical records.
  • Manages the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs.
  • Oversee the staffing for outreach operations for HSH.

The position is Permanent-Exempt (PEX) and limited to no more than 3 years. Your position is exempt from Civil Service and shall serve at the discretion of the Department Head. At any point within this three-year period, this Category 18 position could end at the sole discretion of the Department Head. Furthermore, this position will be subject to the Permanent Civil Service examination process within the next three years. Successful participation in this process is necessary to continue employment in this position.

Minimum Qualifications

Applicants must meet the minimum qualification requirement by the final filing deadline.

1. Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in Social Work, Public Health, Public Administration, Business Administration, or other closely related field or a closely related field; AND

2. Four (4) years of professional experience in program management and administration, of which at least two (2) years of the qualifying experience is in the management of outreach, case management, and/or emergency service programs related to the homeless population.


Additional experience as described above may be substituted for up to two (2) years for the required degree on a year-for-year basis. Thirty (30) semester units/ forty-five (45) quarter units equal one (1) year of experience.

Possession of a Master’s degree from an accredited college or university in Social Work, Public Policy, or similar may substitute for one (1) year of the required experience.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring

  • Advanced degree and/or clinical certification in social work, public health, or MFT.
  • Two or more years of program management experience in the field of Homelessness and

Supportive Housing.

  • Two or more years of Federal or State grant management experience preferred, including budgeting and monitoring responsibilities.
  • Working knowledge of program planning and evaluation techniques; budget and grant preparation and administration.
  • Two years of supervisory experience


Final candidates will required to submit verification of qualifying education and experience. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement

Select “Apply” and read and acknowledge the information

Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact Melanie Laman, Human Resources Manager at melanie.laman@sfgov.org.


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